Shipping & Delivery Policy

At UpNext Studio, every product is made to order. We work with trusted production and delivery partners to bring your order to your doorstep. Please review our shipping information before placing an order.

1. Shipping Locations

We currently deliver within India only.

Delivery availability depends on courier serviceability at the PIN code provided during checkout. International shipping is not available at this time.

2. Shipping Charges

Standard shipping is free on all prepaid and Cash on Delivery (COD) orders within India.

Shipping costs are included in our product prices, so there are no additional standard shipping charges at checkout.

3. Order Processing

As our products are made to order, production and preparation typically take 2–3 working days after an order is confirmed and released for production. Processing times may vary depending on the product and production requirements.

For prepaid orders, processing begins after successful payment and order verification.

For Cash on Delivery (COD) orders, we will contact you via WhatsApp on the number provided at checkout to confirm your order details. COD orders will be released for production only after we receive your confirmation.

Unconfirmed COD orders will remain on hold and may be cancelled if we are unable to establish contact after reasonable attempts.

4. Estimated Delivery Time

Our standard estimated delivery timeframe is 7–10 working days from order confirmation, including production, dispatch and shipping.

For prepaid orders, this period begins after successful payment and order verification. For COD orders, it begins after WhatsApp confirmation.

Delivery may take longer for remote locations, PIN codes served by India Post, or during courier disruptions, public holidays, adverse weather or other circumstances beyond our control.

Delivery estimates are not guaranteed dates. If we become aware of a significant delay, we will make reasonable efforts to update you.

5. Shipping Partners and Tracking

We use third-party courier and postal services to deliver orders across India.

Once your order has been dispatched, tracking details will be shared when available. Tracking updates may take some time to appear after dispatch.

Certain postal services may provide limited tracking information.

6. Delivery Address and Contact Details

Please ensure that your shipping address, PIN code and mobile number are accurate and complete when placing an order.

Incorrect or incomplete details may result in delivery delays or failed delivery attempts.

If you notice an error in your address, contact us immediately. Address changes may not be possible once an order has entered production or has been dispatched.

7. Delivery Attempts

Please ensure that someone is available to receive your package and that your contact number remains reachable.

For COD orders, please keep the payable amount ready at the time of delivery.

If a delivery attempt is unsuccessful, further attempts will depend on the courier partner’s procedures and the shipment’s status.

8. Damaged Packages or Missing Items

If your package arrives visibly damaged, please report it to us within 24 hours of delivery.

For damaged, defective, misprinted, incorrect or missing products, please report the issue within 3 days of delivery.

Please provide your order number, a description of the issue, clear photographs of the product, packaging and shipping label, and an unboxing video showing the package being opened.

Important: Our production partner requires supporting evidence to verify claims. Claims without an unboxing video may be rejected if the issue cannot be adequately verified.

We recommend recording a continuous unboxing video showing the sealed package before opening it.

For complete information on replacements, refunds and consumer rights, please refer to our Refund and Returns Policy.

9. Lost, Delayed or Undelivered Orders

If your order is significantly delayed, lost in transit or marked as delivered when you have not received it, please contact us so we can investigate with the delivery partner.

Where an order is confirmed lost or undelivered, we will arrange an appropriate replacement or refund in accordance with our Refund and Returns Policy and applicable consumer protection laws.

10. Undeliverable and Returned Shipments

Orders may be returned to the shipping origin if delivery cannot be completed due to an incorrect address, repeated unsuccessful delivery attempts, customer unavailability or refusal to accept the package.

If you request reshipping following a failed delivery caused by incorrect details or customer unavailability, additional shipping charges may apply. Any such charges will be communicated to you before reshipping.

If a delivery fails due to an error on our part or that of our delivery partner, we will arrange an appropriate resolution at no additional cost to the customer.

11. Customer Support

For shipping, tracking or delivery-related enquiries, please contact us through:

Email: upnextarchives@gmail.com

WhatsApp (messages only): +91 9810999633

We respond to customer enquiries through email and WhatsApp messages. Phone support is not available.