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Refund and Returns Policy
At UpNext Studio, our products are made to order, specially produced after an order is placed. Please read the following policy before making a purchase.
1. Order Cancellations and Changes
As our products are made to order, we do not ordinarily accept cancellations or changes once an order has been successfully placed.
This does not affect any cancellation, refund or other rights available under applicable consumer protection laws.
2. Cash on Delivery (COD) Order Confirmation
To ensure that Cash on Delivery orders are genuine and that your order details are correct, UpNext Studio may contact you via WhatsApp on the mobile number provided at checkout.
Your COD order will be processed for production only after we receive your confirmation.
If we are unable to reach you or do not receive a response, your order will remain on hold until confirmation is received. We may cancel an unconfirmed COD order after making reasonable attempts to contact you.
Please ensure that the mobile number provided at checkout is correct and accessible on WhatsApp.
This confirmation process helps us avoid unnecessary production and delivery issues, as our products are made especially for each order.
3. Returns and Exchanges
We do not accept returns or exchanges for change of mind, personal preference, or an incorrect size or colour selected by the customer.
Please refer to the product description and size chart before placing your order.
4. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, misprinted or incorrect product, or an item is missing from your order, please report the issue to us within 3 days of delivery so we can investigate and raise a claim with our production partner within the required timeframe.
If your package arrives visibly damaged, please report it within 24 hours of delivery.
Email upnextarchives@gmail.com with the following:
- Your order number
- A clear description of the issue
- Clear photographs of the product, packaging and shipping label
- An unboxing video showing the package being opened and the issue identified
Important: Our production partner requires supporting evidence to verify damage, defects, misprints and incorrect items. Claims submitted without an unboxing video may be rejected if the issue cannot be adequately verified.
We recommend recording a continuous unboxing video when you receive your order, showing the sealed package before opening it.
All complaints will be reviewed fairly, and nothing in this policy limits your rights under applicable consumer protection laws.
5. Replacements and Refunds
For eligible refunds, prepaid orders will be refunded to the original payment method used at checkout. If a refund to the original payment method cannot be processed, we will contact you to arrange a refund through UPI or bank transfer.
For Cash on Delivery (COD) orders, refunds will be issued through UPI or bank transfer. We will contact you to obtain the necessary refund details.
Approved refunds will be initiated within 4–5 business days of approval. Once initiated, the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
6. Size and Colour Variations
Minor differences in printed colours may occur due to screen settings and the printing process.
Garment measurements may vary slightly within normal manufacturing tolerances, approximately ±0.5 inch. These variations do not exclude remedies for genuine defects or products that do not conform to the order.
7. Lost or Undelivered Orders
If your order is lost in transit or has not been delivered, please contact us at upnextarchives@gmail.com.
We will investigate the issue with our delivery partner and arrange an appropriate replacement or refund where required.
8. Returning an Eligible Product
Please contact our customer-support team before sending any product back.
If a return is necessary for a verified defective or incorrectly supplied item, we will provide instructions and arrange the appropriate return process without charging the customer for the return shipping.
9. Customer Support
For returns, replacements, refunds or delivery-related concerns, contact:
Email: upnextarchives@gmail.com
WhatsApp (messages only): +91 9810999633
We respond to customer enquiries through email and WhatsApp messages. Phone support is not available.
10. Consumer Rights
Nothing in this policy limits or excludes any rights or remedies available to customers under applicable Indian consumer protection laws.